Provision of communications services to inmates is a noble undertaking and I wonder what happens when a company charged with such a responsibility is involved in serious breaches and wrongdoings. Global Tel Link (GTL) has been doing just that. My gratitude goes to leading civil and criminal justice technological solutions provider, Securus Technologies, for taking a selfless step highlighting the negative impact the irresponsible company had on the inmates it was supposed to serve as well as the taxpayers who met the cost of GTL’s wrongdoings.
The Louisiana Public Service Commission (PSC) reveals the irresponsible actions by GTL when thousands of inmates incarcerated at the Louisiana Department of Corrections relied on them for provision of telecommunications services. With every call, Louisiana taxpayers paid for an extra 15 or 36 seconds as a result of wrongful and deliberate programming of the telephone clocks by provider GTL. In addition, the rates for the calls were much higher than those recommended by the PSC rate caps or allowed under GTL’s own tariffs. The company also maliciously billed single calls more than once with no authorization whatsoever for such gluttonous practice. In the end, Louisiana taxpayers paid an extra $1, 243, 000 to GTL.
According to Securus Technologies Chief Executive Officer, Richard A. Smith, GTL has not stopped at the wrongdoings committed almost 18 years ago. He insisted that customers deserve much better than GTL has done. He particularly focused on the highest level of integrity as opposed to deliberate robbery such as clocks programming with the intent of charging for more time than was actually used during the call.
Securus Technologies has been offering exemplary service in technology solutions in the fields of investigation, public safety, as well as corrections and monitoring for years. The company’s decision to reveal the selfish actions by GTL is a show of how much value they attach to their relationship with not only customers in telecommunications services but also taxpayers. I only wish we had more companies like Securus Technologies.